FAQ

We mainly deal with natural materials such as silk, cashmere, wool, linen, cotton, and alpaca.

The "Silk Cashmere Stole" is large, light, and soft to the touch. Specific sizes, washing instructions, and other precautions can be found on each product page.

While cashmere has the comfortable brushed texture that is unique to animals, silk has the wonderful luster and smoothness that comes from its long fibers. Muto's silk cashmere is a perfect blend of both materials, bringing out the best in each other.

A. Some items may be available for restocking. However, due to the nature of handmade production and limited quantities, it may take some time. Please feel free to contact us for more information about when they will be back in stock.

A. We offer sets perfect for gifts, as well as individual items that will be well received.

You can check our Recommended Gifts Page here.

The website states, "Free shipping for orders over 20,000 yen."

A. We handle this as follows depending on the delivery destination.

• If the orderer and the delivery destination are the "same": We will include a "Delivery Note / Receipt" showing the amount.
• If the orderer and the delivery destination are "different" (e.g., direct gift delivery): We will include only a "Delivery Note" without the amount.
  

※If you require a receipt for a gift sent to a different recipient, please let us know in the notes section when placing your order or via the inquiry form.

A. Yes, that is possible. Please enter the recipient's information in the shipping address section.

If the recipient is different from the person who placed the order, please rest assured that no documents indicating the price will be included in the package.

A. Yes. Please enter your preferred date and time in the notes section during the ordering process.

※For certain products such as the "Raku Raku Scarf Link" when standard wrapping is selected, delivery will be via a mailbox delivery service such as Nekopos, and therefore we cannot accept specific date and time requests.

For "stoles," orders will be shipped within 3 business days (excluding weekends and holidays)

A. If you have not received an email, please check the following:

• The email may have been automatically filtered into your spam folder.
• Check your domain-based email filtering and blocked sender settings (please allow @muto-stole.jp).
• The email address may have been entered incorrectly.
• Your mailbox may be full.

[How to Check Your Order Status]

Even if you have not received an email, your order has been successfully placed if it appears in the [Order History] section of your [My Page].

If it does not appear in your order history, please contact us using the [Contact Form].

There is a "Gift Wrapping" menu on the website. It is also suitable for gift wrapping.

Depending on the product, there are precautions such as "use a cleaning net" or "ironing with a pressing cloth." Please be especially careful when handling delicate materials (silk, cashmere, etc.).

Be careful not to catch the watch on earrings, belts, zippers, etc.

As for the stalls, "we will repair them as many times as you like free of charge.

A. Inspired by the brand name "muto (610 Muto)," this special campaign is held exclusively for five days each month, from the 6th to the 10th.

• Free shipping on all items
• Free gift box packaging
• Free novelty gift (held irregularly a few times a year)

It is stated in the refund policy .

A. The following payment methods are available.

• Credit card (VISA / Mastercard / JCB / American Express / Diners Club / Discover )

• Digital wallet (Apple Pay / Google Pay / shop Pay / Paypal )

• Various mobile payment methods (PayPay / Merpay)

• Bank transfer

• Convenience store payment (FamilyMart / Lawson / 7-Eleven / Ministop / Daily Yamazaki / Seicomart)